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Channels route inbound user messages to a deployed Agent Build. Configure credentials in Integrations, then assign builds per DEV / UAT / PROD from Deploy to Channel.
Channels let Conversational Agent Graphs meet users on web chat, WhatsApp, Slack, Teams, voice, and email. Integration Tools (Gmail, Jira, etc.) are separate — they power tool nodes and triggers, not end-user messaging.

Supported channels

Full channel list and deploy flow.

Deploy to channel

Assign an Agent Build after connecting Integrations.

Integrations hub

Workspace Channels, Tools, and Triggers tabs.

Integrations Hub vendors

CRM, marketing, and app connectors beyond core channels.

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Core channels

Integrations hub Channels view

Integrations hub — connect messaging channels

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Integration tools vs channels