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The workspace filter may still show an Email chip for legacy graphs. New Agent Graphs are created as Conversational or Autonomous only — email channel deploy applies to Conversational graphs handling inbound mail.

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Set up email channel

  1. Open workspace Integrations → Channels → Email.
  2. Connect your provider — configure SMTP/IMAP or provider API credentials for Development.
  3. Set inbound routing so new messages hit the Phinite channel endpoint (webhook or polling per your integration type).
  4. Save your Conversational Agent Graph and create an Agent Build.
  5. Deploy → Deploy to Channel — select email, assign build to DEV.
  6. Send a test inbound email; confirm the Agent Graph session starts and replies as expected.
  7. Promote build assignment to UAT / PROD when validated.
Email channel integration settings

Email channel configuration

Sanitize HTML bodies and scan attachments before passing content into Agent Graph nodes. Use env variables for provider secrets — never embed credentials in the graph.