Overview
An intent consists of:- Name – Identifies the intent.
- Intent Phrase – Explains the intent’s purpose and utterances used to recognize user goals.
- Funnel Down the Emails– These includes basic and advanced filters.
- Integration Funnel – Email channel credentials that you want to connect with.
- Connected Agent Grpah – The graph triggered when this intent is matched.
Create an Intent
1
Go to Assistants → Components → Intents.
2
Click New Intent.
3
Enter the Intent Name and Phrase.
4
Write some basic purpose to utilize "refine prompt".
5
Review and edit the generated samples.
6
Include basic and advanced filters
7
Select the desired email channel configuration.
8
Connect this intent to a specific Agent Graph.
AI Prompt Generation
Use AI-assisted generation to speed up training phrase creation.You can describe your intent naturally and let the system produce the structured output. Example Prompt:
Generate an intent for users who want to track their order delivery.The AI will return:
- Suggested name
- Example utterances
- Description
Tip
Write your prompts clearly. Focus on user goals, not system responses.