Conversational
Voice and chat agents for real-time user conversations.
Autonomous
Background automation via API triggers and cron schedules.
Graph Studio
Visual workflow builder for both graph types.
Conversational Agent Graphs
Purpose: Engage users through chat or voice channels with context, retrieval, and multi-step orchestration.
Examples:
- Support or HR FAQ agents
- Appointment schedulers
- Knowledge-grounded internal helpdesks
- Order status and ticket-creation flows
Customer support and HR
Customer support and HR
Answer FAQs, escalate tickets, and sync outcomes to CRM or Slack using predefined tools.
Appointment and scheduling
Appointment and scheduling
Automate booking flows with Google Calendar, HubSpot Meetings, or custom APIs.
Knowledge Q&A
Knowledge Q&A
Ground conversations on internal documents or RAG collections for accurate responses.
Workspace filters may still show an Email chip. New graphs only offer Conversational and Autonomous.
Autonomous Agent Graphs
Purpose: Execute background and cross-system workflows without a live user — triggered by webhooks, schedules, or events.
Examples:
- Data enrichment and validation pipelines
- Compliance evidence collection
- Scheduled report generation
- Monitoring and alerting workflows
Operations and back office
Operations and back office
Automate repetitive processes like data enrichment, validation, and reporting.
Compliance and audit
Compliance and audit
Collect evidence, run validations, and maintain compliance logs.
Data pipelines
Data pipelines
Ingest, transform, and publish structured data using external APIs and schedulers.
Compare graph types
Getting started
- Create a workspace — name it after your department or project.
- Add users — assign roles and permissions (User roles).
- Create an Agent Graph — choose Conversational or Autonomous.
- Design in Graph Studio — nodes, tools, RAG, variables.
- Ship securely — Save, Build, assign DEV/UAT/PROD, then Deploy.

