What You Can Build on Phinite
Phinite enables teams to build and deploy intelligent agents securely across channels and workflows. This section outlines the three primary agent types and what can be accomplished with each.- Conversational Agents
- Email Agents
- Automation Agents
Conversational Agents
Purpose:
Conversational agents engage users through chat or voice channels, leveraging context, retrieval, and orchestration.Examples:
Conversational agents engage users through chat or voice channels, leveraging context, retrieval, and orchestration.Examples:
- Support or HR FAQ assistants
- Appointment schedulers
- Knowledge-grounded internal helpdesks
Key Capabilities
- Contextual conversations with shared memory
- Integration with chat, voice, and retrieval tools
- RBAC-controlled environments for compliance
- Flow testing and audit logging
Best Use Cases
Customer Support & HR
Customer Support & HR
Enable intelligent responses to FAQs, escalate tickets, and sync outcomes to CRM or Slack.
Appointment & Scheduling
Appointment & Scheduling
Automate booking flows using integrated APIs like Google Calendar or HubSpot Meetings.
Knowledge Q&A Assistants
Knowledge Q&A Assistants
Ground conversations on internal documents or RAG sources for accurate responses.
Constraints
- Requires pre-configured channels and knowledge stores
- Multi-turn reasoning relies on flow logic, not autonomy
Getting Started
- Create a Workspace – Name it after your department or project.
- Add Users – Assign roles and permissions.
- Build Assistants – Start from templates or from scratch.
- Design Flows – Orchestrate logic using FlowGen Studio.
- Deploy Securely – Use DEV/UAT/PROD environments with audit trails.