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Web chat deploys a Conversational Agent Graph via an embed script. Create an Agent Build and use Deploy to Channel to map the widget to DEV / UAT / PROD.

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Set up web chat

  1. Save your Conversational Agent Graph and create an Agent Build (Builds overview).
  2. Open workspace Integrations → Channels → Web Chat (or the web chat option in your tenant).
  3. Create a channel configuration — note webhook or embed settings for Development first.
  4. In Graph Studio, Deploy → Deploy to Channel — select web chat and assign the build to DEV.
  5. Add the embed script to your site (copy from the integration or deploy confirmation).
  6. Configure appearance — colors, logo, position, and greeting copy in the channel settings.
  7. Test the widget in DEV; promote build assignment to UAT / PROD when ready.
Web chat integration settings

Web chat channel configuration

Test in DEV before exposing the embed on production pages. Confirm env variables used by the graph resolve in the DEV column.