Intents
Intents represent what the user wants to do. Each intent captures the purpose of a message and links it to the correct flow or action in your assistant.Intents act as routing logic for your assistant. They determine which agent graph should run based on user input. If needed intent agent asks clarifying questions.
Overview
An intent consists of:- Name – Identifies the intent.
- Intent Phrase – Explains the intent’s purpose and utterances used to recognize user goals.
- Connected Agent Grpah – The graph triggered when this intent is matched.
- Enable Trigger – Appears after creating the intent. This unique capability provides API endpoints that, when invoked, automatically start a conversation in the selected channel (configured through the integration funnel) using the connected agent graph.
Create an Intent
AI Prompt Generation
Use AI-assisted generation to speed up training phrase creation.You can describe your intent naturally and let the system produce the structured output. Example Prompt:
Generate an intent for users who want to track their order delivery.The AI will return:
- Suggested name
- Example utterances
- Description
Tip
Write your prompts clearly. Focus on user goals, not system responses.
Test an Intent
You can test your intent directly within the console before deployment.Testing helps ensure your assistant correctly interprets real-world messages before launch.
Manage Intents
| Action | Description |
|---|---|
| Edit | Update name, connected graphs, integration or phrases |
| Archive | Disable without deleting |