Intents
Intents represent what the user wants to do. Each intent captures the purpose of a message and links it to the correct flow or action in your assistant.Intents act as routing logic for your assistant. They determine which flow or tool should run based on user input.
Overview
An intent consists of:- Name – Identifies the intent.
- Description – Explains the intent’s purpose.
- Training phrases – Example utterances used to recognize user goals.
- Connected flow – The flow triggered when this intent is matched.
Create an Intent
You can create intents manually or generate them automatically with AI prompts.1
Go to Assistants → Components → Intents.
2
Click Create Intent.
3
Enter the Intent Name and Description.
4
Select AI Prompt Generation to auto-generate examples.
5
Review and edit the generated samples.
6
Connect this intent to a specific Flow or Action.
AI Prompt Generation
Use AI-assisted generation to speed up training phrase creation.You can describe your intent naturally and let the system produce the structured output. Example Prompt:
Generate an intent for users who want to track their order delivery.The AI will return:
- Suggested name
- Example utterances
- Description
Tip
Write your prompts clearly. Focus on user goals, not system responses.
Test an Intent
You can test your intent directly within the console before deployment.1
Open the Intent Testing tab.
2
Enter a user message.
3
Review the detected intent and confidence score.
4
Adjust the examples if detection is inaccurate.
Testing helps ensure your assistant correctly interprets real-world messages before launch.
Manage Intents
| Action | Description |
|---|---|
| Edit | Update name, description, or phrases |
| Duplicate | Create a variant of an existing intent |
| Archive | Disable without deleting |
| Delete | Remove permanently from the workspace |
Link Intents to Flows
Once an intent is created, connect it to:- A flow to drive conversation logic
- A tool for backend integration
- Another assistant for complex routing
Linking ensures that every recognized intent leads to an actionable result.