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Before opening a ticket, gather artifacts that map to Agent Graph runs—not just Studio drafts.

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Before contacting support

  1. Collect session log excerpts or error codes (reference).
  2. Include sample trigger/tool input and expected output.
  3. Specify environment (DEV / UAT / PROD), Build version, and channel.
  4. Note recent publishes or deploys (release notes).

Build failures

Unpublished tools and validation blockers.

Env issues

Cross-environment credential mismatches.

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Contact

Include numbered steps to reproduce (not screenshots alone) to speed up triage. Mention whether the issue affects workspace RBAC or Agent Card registry separately if relevant.