Slack

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Setup

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Connecting Your Agentic Bot to Slack

• Reply to Slack users in real time
• Send automated updates or alerts
• Handle customer support directly from Slack

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Step 1: Create a New Slack Configuration

1. Integrations → Slack
2. Click ➕ Add Configuration
3. Fill:
   • Signing Secret
   • Bot User OAuth Token (SignIn Bot Token)
   • (Optional) Configuration name
4. Select the agent, then Save Configuration

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Step 2: Create a Slack App

1. Go to Slack API Apps → Create New App → From scratch
2. Name the app and select the workspace
3. Create App

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Step 3: Generate the Bot Token

1. OAuth & Permissions → Scopes → Bot Token Scopes
2. Add recommended scopes:

chat:write
channels:read
channels:history
im:read
im:history
users:read
files:read
files:write

3. Install to Workspace → Allow
4. Copy the Bot User OAuth Token (xoxb-...) → paste in your config

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Step 4: Get the Signing Secret

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Step 5: Link Webhook URL in Slack

1. Event Subscriptions → Enable Events
2. Paste your DEV/UAT/PROD Request URL (from your saved configuration)
3. Save changes
4. Optionally add bot events (e.g., message.channels, message.im, app_mention)

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Summary

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Common Issues

• Invalid Request URL: endpoint must be HTTPS/publicly reachable
• Token expired: ensure tokens aren’t rotating unexpectedly
• Missing permissions: verify scopes under Bot Token Scopes