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Overview

Conversational assistants handle real-time chat and voice across channels. They use Intents and Flows.

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Channels

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Design steps

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1

Define intents

Create intents and train prompts. See Prompt Training.
2

Map to flows

Map intents to flows in Mapping.
3

Connect channels

Configure channel authentication. See Channels Overview.
Use Observability Logs to analyze conversation paths and refine intents.