Telephony Metrics

Telephony metrics apply when Agent Graphs serve voice channels (for example Twilio-backed flows).

Metrics

Metric	Description
Call count	Inbound/outbound sessions
Duration	Talk time and hold patterns
Drop rate	Abandoned or failed calls
ASR / latency	Speech recognition accuracy and responsiveness

Telephony metrics attach to Agent Graph voice deploys. Email or chat-only graphs will not populate these series.