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Conversational Assistants (Voice & Chat)

Overview

Section titled “Overview”

Conversational assistants handle real-time chat and voice across channels. They use Intents and Agent Graphs.

Channels

Section titled “Channels”

Design steps

Section titled “Design steps”
Create intent screen

  1. Define intents Create intents and train prompts. See Prompt Training.

  2. Map to flows Map intents to flows in Mapping.

  3. Connect channels Configure channel authentication. See Channels Overview.