Tip
Write your prompts clearly. Focus on user goals, not system responses.
Intents (Email Assistants)
Overview
Section titled “Overview”An intent consists of:
- Name – Identifies the intent.
- Intent Phrase – Explains the intent’s purpose and utterances used to recognize user goals.
- Funnel Down the Emails– These includes basic and advanced filters.
- Integration Funnel – Email channel credentials that you want to connect with.
- Connected Agent Grpah – The graph triggered when this intent is matched.
Create an Intent
Section titled “Create an Intent”-
Go to Assistants → Components → Intents.
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Click New Intent.
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Enter the Intent Name and Phrase.
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Write some basic purpose to utilize “refine prompt”.
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Review and edit the generated samples.
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Include basic and advanced filters
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Select the desired email channel configuration.
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Connect this intent to a specific Agent Graph.
AI Prompt Generation
Section titled “AI Prompt Generation”Use AI-assisted generation to speed up training phrase creation.
You can describe your intent naturally and let the system produce the structured output.
Example Prompt:
Generate an intent for users who want to track their order delivery.
The AI will return:
- Suggested name
- Example utterances
- Description
Manage Intents
Section titled “Manage Intents”| Action | Description |
|---|---|
| Edit | Update name, connected graphs, filters, integration or phrases |
| Archive | Disable without deleting |