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Overview

Phinite’s Twilio integration enables assistants to send SMS/MMS, make voice calls, and manage phone communications using Twilio’s REST API.
Twilio

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What this integration enables

  • Send SMS and MMS
  • Make automated voice calls
  • Send WhatsApp messages via Twilio
  • Check message delivery status
  • Manage phone number inventory

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Required credentials

  • Account SID (required)
  • Auth Token (required)
  • Phone Number (required for sending)

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Optional: webhooks

  • Messaging webhook: https://api.phinite.ai/webhooks/twilio (POST)
  • Voice webhook: https://api.phinite.ai/webhooks/twilio/voice (POST)

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Setup steps

1

Get credentials

Twilio Console → Dashboard → copy Account SID and Auth Token.
2

Buy number

Console → Phone Numbers → Buy a number with desired capabilities (Voice/SMS/MMS).
3

Configure in Phinite

Workspace → Integrations → Twilio → + Add Configuration. Enter name, Account SID, Auth Token, Phone Number. Select assistants. Save.
Free trial accounts have limitations; production usage incurs per-message and per-minute costs.

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Predefined tools

  • Send SMS
  • Send MMS
  • Make Call
  • Send Voice Message
  • Get Message Status
  • List Messages
  • Get Call Details
  • Send WhatsApp
  • Verify Phone
  • Lookup Number

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Documentation & resources

  • Docs: https://www.twilio.com/docs
  • REST API Reference: https://www.twilio.com/docs/usage/api
  • Console: https://www.twilio.com/console