> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phinite.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversational Assistants (Voice & Chat)

> Design chat and voice assistants using flows and intents across channels.

## Overview

Conversational assistants handle real-time chat and voice across channels. They use [Intents](/triggers-intents/intents) and [Agent Graphs](/assistants/components/flows).

## Channels

* [Web Chat](/channels/webchat)
* [WhatsApp](/channels/whatsapp)
* [Slack / Teams](/channels/slack-teams)
* [Twilio Voice](/channels/twilio)

## Design steps

<Frame>
  <img src="https://mintcdn.com/phinite/YGvvd_18g7kiLVno/images/CreateIntent.png?fit=max&auto=format&n=YGvvd_18g7kiLVno&q=85&s=1b281657d83280f40b4a2b38f9612cda" alt="Descriptive alt text" width="2940" height="1912" data-path="images/CreateIntent.png" />
</Frame>

<Steps>
  <Step title="Define intents">
    Create intents and train prompts. See [Prompt Training](/triggers-intents/prompt-training).
  </Step>

  <Step title="Map to flows">
    Map intents to flows in [Mapping](/triggers-intents/mapping).
  </Step>

  <Step title="Connect channels">
    Configure channel authentication. See [Channels Overview](/channels/overview).
  </Step>
</Steps>

<Tip>
  Use [Observability Logs](/observability/logs) to analyze conversation paths and refine intents.
</Tip>